Bought a new vehicle in 2015, dealing with the service department specifically Krissy since then has been constant arguments and headaches. What one person tells you is often incorrect and it's playing phone tag most of the day as I guess the workers don't actually answer phone calls or return messages. For people to spend 10's of thousands of dollars on a vehicle you think they would have their stuff together when trying to deal with customers, that's not the case. Krissy is arrogant, condescending,rude and immature. If you can deal with anyone but her, you may have better luck. Eric was the only one in 2 days to actually respond and finally get to the bottom of receiving my keys back ( Alessandra and Krissy said it was dealt with and it would be in kiosk to pick up, it however was not even after 3 phone calls)