Published 3 months ago

High pressure confusing sales tactics

This was our fourth new vehicle purchase from Sherwood Honda. The first three purchase experiences were good, the team there were professional and displayed genuine customer concern and integrity. The last experience ( July 5 2024) was a sad departure from the first three. The sales staff kept presenting convoluted numbers that were totally confusing and when we finally verbally agreed upon a deal, the final official written document was different than what was verbally agreed upon. We can't prove anything of course as everything prior to the final document was verbal. We did complete our purchase but we now have a significantly different opinion regarding this dealership.

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