After a major breakdown on the 401 on a Friday afternoon and being towed back to Ottawa to my longtime mechanic I had all weekend to worry about what was next. On the following Monday he advised me that there was nothing he could do for me and suggested a Hyundai Dealership because certain warranties may still be applicable. With my mechanics recommendation as well as a couple other people I found myself at the Barrhaven Hyundai Service desk speaking with Cora Valois (service consultant). Even though I had NEVER set foot in there before Cora treated me like a longtime and valued customer. Showing me a sincere level of understanding and concern. Early the following day as my vehicle was being towed into the service lot I had the opportunity to speak with Nicola Braitwaite (service advisor). From our conversation I felt that she is very knowledgeable and direct person. She did not promise me the moon, but did not say it was hopeless. A diagnosis was done on my vehicle that day and Cora was in touch with me mid afternoon letting me know what would be done. Thankfully, things were covered by Hyundai warranties. In conclusion I would just like to say that Cora and Nicola were very attentive to my needs and their service department got the job done quickly and efficiently......Needless to say, I will be returning for future service work. Probably the BEST customer service one could possibly hope for.