Len Clark
Published 4 months ago
Questionable service department integrity
I traded in 2018 CR-V Touring on July 5 2024 with just over 59,000 km on it. Prior to trading in the vehicle I paid for an oil change. Part of the service included a thorough vehicle inspection and a subsequent inspection report. The report noted a few items that 'needed attention' but were not critical, such as a dirty cabin air filter, etc. As noted, the vehicle was traded in that same day. After a miserable and non productive back and forth discussion with the new vehicle sales manager regarding the purchase of our new vehicle (see my previous review), I was provided with copies of the inspection work order / invoice that was done on the traded in vehicle by the service department prior to it being placed in Sherwood Honda's used vehicle inventory. Surprisingly, another oil change had been done and charged for (after the one I had just had done and paid for). Also, 3 oil leaks were supposedly found and repaired, and charged for. No oil leaks were mentioned on the inspection report I was provides with after the service I had paid for, and there was never any indication of any oil leaks during the time I had owned the vehicle. Keep in mind the vehicle only had 59,000 km on it, so there should be no reason for any oil leaks given its minimal usage. Does this not cast suspicion on the integrity of Sherwood Honda's service department and the dealership in general? Be very aware in any dealings with Sherwood Honda.