This was my very first experience at this dealership and very excited to purchase an Audi. The delivery today was completely appalling and a complete lack of customer service from the sales person and the sales manager. It was confirmed 3 times the week prior to pick up. Twice via email and a phone call to confirm pickup at 11AM. I was informed to be at the dealership at 11AM sharp as they had arranged a delivery person to meet me. On the way to the dealership, I received a call from the sales person just after 11 AM as I was arriving that the vehicle was not ready and would only be available later in the afternoon at 2 pm. I did not receive an apology whatsoever and only received excuses from the sales person with no consideration to consider rescheduling prior to the appointment so I wouldn’t have showed up and rearranged my schedule to make the 11 AM appointment. When I arrived at the dealership I asked to speak to the sales manager and he not only ridiculed the situation but made out like I was an inconvenience to them. No apology from the sales manager and a smirk on his face like he didn’t even care. I guess they have enough business. This is utterly unprofessional and inconsiderate and I a could only imagine what serving the vehicle would have been like in the future considering the treatment I received on the day of pick up. This is the worst experience I have ever had at a dealership. I was treated like just a number and with a I don’t care attitude. Very disappointed..