Nicole Whooten
Published 1 month ago
Major red flag - shady company
I shared a google review regarding I shared a google review regarding my experience I was honest about it and the mistakes made and how their salesman treated me. They responded immediately when defending Jayden. Well Jayden sold me a car with the wrong sticker, he ghosted after signing the papers, I waited and waited for him to communicate when I could pick up the vehicle, yet their owner couldn’t even apologize for their mistake made. He blamed service on my poor credit. I know my credit isn’t great but that doesn’t explain improper sticker and salesmen ghosting you after signing papers. They’ve ruined a future relationship with not only me but my family considering my dad bought multiple vehicles over the last few years from race auto. Very very disappointed in the lack of ownership, responsibility taken when it comes to them making a mistake. I never once in my review said Jayden was a bad person but the owner only cares to defend his character for some reason? Maybe apologize for the mistake instead of doubling down and blaming my credit situation? Did you guys put a 1 year MVI on my car when it was supposed to have 2 year? Yup! Did Jayden call and text at all hours while I was busy at work, and ignored my stated biweekly budget? Yup! Did Jayden pretty much ghost once I signed the papers to purchase? Yes! Whenever a customer has a bad experience with Race Auto they LOVEEE to blame ur credit situation even though that’s no excuse for poor customer service, and not putting proper MVI stickers on cars as stated in the contract signed. Accountability goes a long long way guys! my experience I was honest about it and the mistakes made and how their salesman treated me. They responded immediately when defending Jayden. Well Jayden sold me a car with the wrong sticker, he ghosted after signing the papers, I waited and waited for him to communicate when I could pick up the vehicle, yet their owner couldn’t even apologize for their mistake made. He blamed service on my poor credit. I know my credit isn’t great but that doesn’t explain improper sticker and salesmen ghosting you after signing papers. They’ve ruined a future relationship with not only me but my family considering my dad bought multiple vehicles over the last few years from race auto. Very very disappointed in the lack of ownership, responsibility taken when it comes to them making a mistake. I never once in my review said Jayden was a bad person but the owner only cares to defend his character for some reason? Maybe apologize for the mistake instead of doubling down and blaming my credit situation? Did you guys put a 1 year MVI on my car when it was supposed to have 2 year? Yup! Did Jayden call and text at all hours while I was busy at work, and ignored my stated biweekly budget? Yup! Did Jayden pretty much ghost once I signed the papers to purchase? Yes! Whenever a customer has a bad experience with Race Auto they LOVEEE to blame ur credit situation even though that’s no excuse for poor customer service, and not putting proper MVI stickers on cars as stated in the contract signed. Accountability goes a long long way guys!