The Service Representative was prompt and courtesy. I waited for the quote and he was thorough with his explanation and I understood was needed for my vehicle and how much time required to complete the job. I needed a ride to my appointment and he ensured the shuttle was ready to take me, but forgot to give my cellphone number to the driver, he called my home number upon pick up received my message upon my arrival home two hours later. ( I live on Manitoulin) Overall, I was happy with the service, Miigwech