The idea of allowing customers to walking and "try" vehicles with no hassle of sales people walking you out to the vehicle and showcasing it is clearly awesome. People have the internet and can, for the most part (subjectively), educate themselves. So that was great. The Sale itself seemed just OK. The sales guy was very nice and polite (definitely approachable), he tried to use the art of silence (he who talks first loses) but kept oddly saying "yeah, uhmm so yeah". It doesn't matter to me, because I was already sold - just something I noticed. However; the only thing I did not like which is why I'm giving a 3 out of 5, is this; I asked "when will the car would be ready" and I received "It depends on what we need to do to it, but approximately a week from now...maybe sooner". While this is OK (hence the rating), I would have appreciated a more definitive answer and/or a potential follow up call to let me know if the date needs to be changed. All-in-all the process is OK. I think most people will come back simply because the try before you buy concept is stellar.