After not getting satisfaction at another dealership we were fortunate to speak with Hoang. The vehicle we were searching for was not available in the Edmonton area. Our initial negotiations were conducted online even down to final pricing. Hoang began a vehicle search apologizing that it might take a few days. The next day we got a call advising our CRV had arrived. All paperwork was completed promptly & efficiently. The following day we picked up our new vehicle. Hoang spent a lengthy time explaining the vehicle features and answered all our questions. We never felt rushed. A nice touch was introducing us to a sales manager Brandi who welcomed us to Sherwood Honda. This was certainly the most satisfying vehicle purchase we have experienced and we are not hesitant to recommend Hoang and Sherwood Honda.