Verified Customer
1 year ago
We felt valued.
We first finalized the financial arrangements for our new CRV Hybrid vehicle, with all of our questions being answered. The operations of the vehicle were then expertly presented, with all of our questions again being answered to our satisfaction. The advisor even took some pictures of us with our beautiful new SUV.
Staff Dealt With
Verified Customer
1 year ago
Excellent 10 out of 10 across the board
Alana (sales rep) and Janine (financing) were very real, considerate people who listened to us, digested what we said, and then made it their goal(s) to make us happy as customers.
Michael
Staff Dealt With
Verified Customer
1 year ago
Incomplete service
Disappointed with the service and no call back after calling twice to comment and question the work. I noticed on my way home the old oil change sticker was still on the windshield then looked at the maintenance minder and saw that it wasn't reset after the oil change. When I arrived home opened the hood to look for evidence that the oil had been changed but to my surprise the radiator overflow was left disconnected from the expansion tank so any additional fluid that was added ended up on my garage floor when I re-installed it. Not impressed! It did appear that the oil was changed after all based on the oil drips and look of the oil definitely a rush job though. Other minor details masking tape was left wrapped around the brake lines after the recall work was done.
Staff Dealt With
Verified Customer
1 year ago
Helpful.
Resolved my tire pressure problem. They tried to explain the details for.me. Although I could not understand, their sincere attitude.is appreciated.
Staff Dealt With
Verified Customer
1 year ago
Regular maintenance and problem assessment
Investigated engine noise, not fixed but explained and options given. On time and kept in communication by both text and phone
Staff Dealt With