Verified Customer
7 years ago
Good point-of-contact people
As a customer, I only deal with the point-of-contact people, the ones between me and the mechanics. They continue to be quick, knowledgeable and helpful.
Staff Dealt With
Verified Customer
7 years ago
took back vehicle after spending 4000 for an engine light on 8 months later
they could not find anything wrong at all and said we are consulting with Hyanda off site. They then call and said they are doing an engine flush and low and behold no engine light. all the things done this time were no charge and called me on everything they were doing and checking. I paid zero thank god and want me to come back for oil change in 3000 klicks and may use synthetic oil now, bit confused and all is well and hope engine oil does not get black too soon. The person who looked after me this year as was same lat year was fantastic and was confused as well with what the problem could be Time will tell. Very happy right now as I'm sure I cant put any more money into a car with 1120,000 klicks? The service rep looking after me again was fantastic
Staff Dealt With
Verified Customer
7 years ago
Not clear on work covered/not covered under warranty
Came to pick up car at 5:30pm, after 3 days of delays. Amount owing was more then the $100 warranty deductible and $120 oil change. SO $360 total. Told I agreed on the phone to an tire alinement, which I do not recall. Person who took the call had gone home for day so no way to challenge it. Only way to get car was to pay the $360. Feel like some shady bait and switch was going on. Not impressed.
Staff Dealt With
Verified Customer
7 years ago
Staff is always knowledgable and freindly
Glad my SUV was done on the same day. Very freindly staff that is excellent , Jessica is a fabulous employee!
Staff Dealt With
Verified Customer
7 years ago
Experience was great.
This was the third time dealing with Al and we were pleased with the results. Al was informative when telling us the new features of the vehicle that we were buying.
Staff Dealt With