Murray Hyundai

Be respectful and they provide a good job. provide a complete description and friendly and helpful people. I can recommend it to others.

Service reps are kind and seem to follow closely their mandate and hit on all points of their soft skills training BUT what's missing is genuine care and interest! Most are young and regard their position as very temporary with bigger plans for their future that do not involve your industry (and it shows) EVERYTIME I bring my car in for servicing I mention my key fobs do not work properly. I spend money twice a year replacing the battery thinking that is the problem. All service reps do is acknowledge the problem, but nothing is ever done! Or it is forgotten. What is NOT forgotten however is the opportunity for an upsell of services!!! Notwithstanding my previous words all in all the service I receive is ok. But just ok. No one wows me. No one goes above and beyond to make my experience memorable enough to recommend them to others. Thank you for this opportunity.

Took the vehicle in for a factory recall, with an appointment booked one week in advance. They had the vehicle for three days, waiting for parts! The parts should have been on site! To give them their due, they did have to order additional parts, however the time line seemed excessive, and I should point out I was given A "free" tail light bulb for my inconvenience. This is the reason I stay away from dealer service as a rule, unless I'm under warranty, in which case I have no option!

They served my car very carefully, looked into it. so I was was pleased. and they saw if my warranty remains.

Emailed said good prices to trade and upgrade , once I went in to see what was to offer , was a waist of my time . This has happened to me twice ! Love my Santa Fe , but will probably not buy again once I pay off !