Murray Hyundai

Spring maintenance service on April 5th was satisfactory. Knocking noise from engine identified the need for lower engine bracket replacement due to piston misalignment. Was advised that parts were on order and car was "safe" to drive until replacement which I was advised would be covered by extended warranty. I telephoned on April 20th to request an update and was advised that some, but not all of the parts had arrived and was assured that Service dept will contact me when remaining parts have arrived. In the meantime, knocking noise has increased in intensity. Telephoned again on May 9th to request an update. Was advised by Service dept that request for replacement under extended warranty had to be approved first by Hyundai prior to ordering of parts. Approval was received this week by dealership and subsequently parts will be ordered this week and are expected to arrive in approximately 2 weeks. This is simply unacceptable - I was not advised that approval was needed prior to replacement. In the age of digital technology, there is no reason why a month is required for approval of a repair that is already covered by an extended warranty. Furthermore, why were parts not ordered in anticipation of the approval reducing the wait. I am now going on 6 weeks with increasingly loud knocking from my engine concerning me to the extent that I limit my car travel to within city limits only lest I need a tow from the middle of nowhere.

Great experience. Drop off and pickup was easy and went quickly. The work was completed within the timeframe quoted. Looks great. David was excellent.

I was advised that there was a problem with the shuttle and I could not be picked up at the end of my work day to return to the dealership, but that a cab had been called for me. Long story short, two hours later, and after arranging my own cab, I finally returned to the dealership.

Sonata brought in for #3 service at 8:30 a.m. Service advisor indicated it would likely take all morning but that she would keep us updated. Never received a call at all. Phoned in and got her answering machine at 12:30.Received a call back at 1:00 and she advised some issues in the back that morning but car should be ready at 2:00. We drove down around 2:20, service advisor not available. We were advised to go in and talk to the cashier .She advised car not ready yet but did have the invoice. Car finally ready at 2:45 .Lengthy time frame to do the servicing, no update,no response to email forwarded on your website..AND if the service advisor had told us the cabin filter needed replacement we could have had that done at the same time .

Each time I go into the service department I am acknowledged immediately , even if they are busy with other customers then, when free, they come to me to find out the purpose of my visit and get right on to answering my questions and/or writing up a work order.