Verified Customer
8 years ago
Felt comfortable with the sales people we dealt with throughout the transaction.
Had a very suitable length of time to review available vehicles, taking test drives, and discussing other options. All documentation and financial information was reviewed and explained to our satisfaction. Salesman spent as much time with us explaining vehicle
options, with comparisons to other lines. We felt comfortable dealing with these representatives - no high pressure tactics.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
Staff Dealt With
Verified Customer
8 years ago
Very disappointed
I bought my son a 2010 camaro with factory warranty and extended warranty so he wouldn't have to pay for repairs until he was done with high school. We didn't need factory warranty but we did need extended warranty for the timing chains. I myself am a journeymen industrial mechanic so we chained oil, apparently this voided the warranty on the motor and I covered the cost. Now his slave cylinder in the transmission went and once again, extended warranty did not cover it and again, I covered the cost. I feel that nobody cared about that nor was anything even offered. My wife is looking at a new vehicle and I am not going to get a GM when dodge treats me better.
Reply from: Wheaton Chevrolet 7 years ago
Dwight,
I'm sorry that happened. Being a mechanic of course you felt validated to do your own service, unfortunately that does void your warranty on vehicles these days. This doesn't come up too often as not too many people feel comfortable working on a modern engine.
I hope we have the chance to earn your business sometime in the future.
Staff Dealt With
Verified Customer
8 years ago
Knowing the job gets done right with no hassles.
Truck needed new axil seals. Found out it was much more than leaking seals. A C clip was missing or fell apart in the front differential causing my ft drive shaft to come loose. I was advised it was in need of repair.they topped up the ft diff with oil. Agreed to bring back two weeks later. Two weeks later I brought my truck back to get fixed. The service rep called me back said it needed bearings also. Agreed to that got my truck fixed and $1485.00 dollars later. On my happy way knowing my truck is good again.
Good place to take a vehical! Most people shitter when you say I took it to the dealership. At Wheaton you don't have worry about that. Thanks!
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
Staff Dealt With
Verified Customer
8 years ago
1999 Suburban repairs
Repairs to my 1999 Suburban were completed on time and on quote. Pete was courteous, attentive and kept me informed throughout the process. Always professional.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
Staff Dealt With
Verified Customer
8 years ago
paid far more that quote 2x in a row
Service dept over chgd last 2 visits and was mixed up in what service was to be done. polite but decietful
Reply from: Wheaton Chevrolet 7 years ago
Firstly, I apologise this wasn't addressed sooner. We didn't have a full time online presence and this got missed. Secondly, I'm sorry you had a bad experience with us. Please contact me at jmichell@wheatonchev.com if you'd like to revisit this. If not, I understand, and I hope you'll give us a chance to win back your trust and respect in the future.
Staff Dealt With
