Ken does all he can to help us out. We have been customers of kens for many years and many vehicles and will always come back. We feel safe knowing he's not lying to us or taking advantage of us, and he never pressures us to make decisions. It is always a wonderful experience at Wheaton. Fast friendly service and they always care about what you want
I brought my vehicle to Wheaton Service department as it had/has a disturbing noise. Their team diagnosed the issue (wrongly) to the tune of over $3000.00. Again, I brought it with a specific concern. I was told - and indeed, the invoice shows - "noise no longer present". When I brought it back - with the noise clearly present- I was told that noise is not anything requiring repair. I wonder how often they must explain to customers that they were unable to remedy their concern, but that some other stuff got fixed for several thousand dollars! Then the obvious 'hope' that you will go away instead of standing up for what is right... pretty reflective of the business practice at this dealership.