The buying experience was fine. The salesman new what I was looking for and my price range and put me in a vehicle with those requests. My concern is I brought my wife and son with me and the salesman was respectful and friendly with them a told my son that he would send him $50 because he told me to buy the truck we did. (1/2 referral rate). My son still hasn't received that and quite frankly doesn't bring it up anymore. However he was wondering for awhile why he hadn't received it. I believe if you are going to say you are going to do something you follow through. I referred my parents to Wheaton. They bought a new traverse. They told the salesman I referred them, I also did not receive the referral check$100. I also wish the salesman would have thrown in a couple oil changes. Outside of that the sales experience was good. Just not excellent.
Staff were very helpful. I think someone forgot to phone when car was ready but thats was okay I didn't need it. I said tires didn't need rotating but that was done anyhow. I was pleased on the whole with the service.
We had prompt service from the time we dropped the car off the service advisor was a pleasure to deal with.. The new waiting room was great and comfortable.
Jeff always treats me as a valuable customer. My needs are always fulfilled with a successful solution. He thoroughly describes the issue and the solution to be performed.
