I purchased a vehicle from the dealership. When looking under the hood, i asked where the block heater was. The salesman told me it was there and i didnt investigate further. When it was minus 40, i went to plug my vehicle in to discover i did not have a block heater. I tried contacting the company for an explanation but was always dealt with poor customer service. The manager quit responding to my emails. I had 2 other occassions of terrible service there. There was a recall that took place. I was told my vehicle would take one day but it took 4 days. While waiting i overheard them explaining to another customer they fixed the problem, I asked if i got the same solution. They said no and its a case by case basis.
Reply from: Wheaton Chevrolet
Justin,
I'm sorry we failed to live up to your expectations. I hope we can turn your opinion of us around the next time you have need of our services!
Service representative was very helpful and informed me before hand of any additional services that were required. Services were performed in a timely manner.
An oil change plus the usual checkup things were performed on my vehicle. The service provided overall from beginning with the technician to paying the invoice was excellent.
vehicle wash should be part of the service even if its saturday schedule. shuttle services is also one of the lacking amenities on saturday schedule service.
Reply from: Wheaton Chevrolet
Erick,
Thanks for the review. Your notes have been passed along to our management!