Very happy with the service and the friendly atmosphere
When I went to pay for the service, the clerk discovered that the bill was larger than it should have been. After bringing it to the service tech, she adjusted the bill.
Reply from: Wheaton Chevrolet
Syd,
Glad you had a great experience with us, as intended.
Look forward to seeing you next time!
Buying my Colorado there I had a great experience sales team is excellent!!! The problem I don’t like is the numerous phone calls asking me about my purchase . If I have a problem with the vehicle I’m going to let you know. If it needs servicing I’m going to have it serviced. I don’t need phone calls reminding me . I recently had my Colorado in for warranty stabilizer link was broken. So they ordered one. Part comes in I take it there turns out they ordered wrong part ! Ok no problem. Bring it back they have right part . But realize the other one is broken also . So they order another one I bring it there month or more later finally truck is fixed. That’s part of the reason for giving you guys only 3stars .
Reply from: Wheaton Chevrolet
Brian,
Those are reasonable problems to warrant a 3 star review, I'm sorry you had that experience with us.
I'd like to get some more detailed information about the calls you've been receiving and about the process at the Parts department. If you're willing to help me make this place run a little smoother please reach out to me directly at jmichell@wheatonchev.com.
The staff were friendly but the value of the work for the cost was not acceptable. You need to revisit your pricing.
Reply from: Wheaton Chevrolet
Robert,
I'm sorry you experienced some sticker shock after your work was completed!
I'd like to get some more details about your experience - could you please reach out to me directly at jmichell@wheatonchev.com - to try and make sure that kind of thing doesn't repeat itself.
