Verified Customer
4 years ago
My experience was simply perfect: quick replies to emails/phone calls, Lana always respectful and friendly.
Lana was always quick in replying to my emails/phone calls and providing technical info about the car. My visits at the garage were always positive, everyone being warm and wanting to ensure that I was comfortable. Alex was also extremely helpful when we picked up the car, all technical explanations being clear. I also felt that I could call back at anytime for more questions (which I will do eventually). I would/will definitely recommend Mark Motors to anyone wanting to acquire a Porsche and will specifically recommend Lana.
Staff Dealt With
Verified Customer
4 years ago
My experience was simply perfect: quick replies to emails/phone calls, Lana always respectful and friendly.
Lana was very good in providing me with details and technical info about the car. Visits at the garage were always positive with a warm welcome, everyone being friendly and always wanting to ensure that we are comfortable. Alex was also extremely helpful when we picked up the car. All explanations were clear and I felt that I could call at anytime for more questions (which I will do eventually). I would/will recommend Mark Motors to anyone wanting to acquire a Porsche and will recommend Lana specifically.
Reply from: Mark Motors Porsche
Hello Alian,
Thank you for the five star review! We are very pleased to hear you had a simply perfect car buying experience. We can assure you how our clients see us is one of the most important parts of our business and means the world to us. We look forward to continuing to create positive and impactful experiences as we continue to do business.
We hope that you have enjoyed the first few drives with your new Porsche.
Sincerely;
Your Team at Mark Motors Porsche
Staff Dealt With
Verified Customer
4 years ago
Positive and professional interactions with all those involved resulted in a more than satisfactory experience.
I had purchased a paint protection package for my car that wasn’t installed properly to my satisfaction.Sometimes things like this happen and as far as I’m concerned it is how the situation is handled afterwards that matters.
The staff at Mark Motors upon hearing about my concerns acted immediately and started the process in getting things right. Although there were some moments of frustration we all worked together to get this done correctly.
I felt genuine empathy courtesy and respect from all those involved and this has certainly helped in my perception of the service that I was hoping to get.With only a couple of items left to be completed I feel confident that I will say that I received exceptional customer service.
Reply from: Mark Motors Porsche
Hi Max,
Thank you for your feedback. We appreciate your honesty and we are glad we were able to resolve your concerns immediately. While we always want things to be perfect the first time around, there will be some blips. We are sorry about that but happy to hear that it all worked out.
Thank you for sharing and please stay safe!
Sincerely;
Your Team at Mark Motors Porsche
Staff Dealt With
Verified Customer
4 years ago
The Pandemic Porsche
I have to say, it is difficult to set your expectations in buying a beautiful car in a pandemic...so I can't bench this against any similar experience BUT, we did have an exceptional one with Mike McNeely and Mark Motors. He discussed every option prior to our selection - order process was seamless - we were kept updated - then a comprehensive and informative delivery. My wife and I sincerely appreciate Mike's professionalism and the experience in dealing with Mark Motors.
Reply from: Mark Motors Porsche
Hi Dennis,
Thank you for the five star review and taking the time to provide us with this very valuable feedback. We are very pleased to hear you had an exceptional experience with us from beginning to end and look forward to continuing to serve you in the future. Please do not hesitate to contact us if there is anything we can do, we will always be here and would love to hear from you. Congratulations to you both on your new Porsche.
Sincerely;
Your Team at Mark Motors Porsche
Staff Dealt With
Verified Customer
4 years ago
Buying a vehicle from Mark Motors is always an enjoyable experience.
The Mark Motors service is always very professional, from building the vehicle to ordering the vehicle and receiving it. Every step of the way I felt respected and appreciated.
Reply from: Mark Motors Porsche
Hello Clay,
Thank you for the five star review! It means allot to us that our clients know they can always expect a pleasant buying experience. We pride ourselves on going above and beyond for you, each time we do business. Please do not hesitate to contact us if there is anything we can support with. We look forward to seeing you in the future.
Sincerely;
Your Team at Mark Motors Porsche
Staff Dealt With
