Craig Dunn Motor City

My truck was in the body shop after I hit a pole. They were unable to secure a rental car for the first half of my claim because they only use one company that had no cars in town. Then when i got my truck back a fender bolt was not installed , there was a gap in my bumper where it was damaged. I was mocked because they cleaned my truck when they were not asked to and there was allegedly 40 lbs of dog hair. I thought my truck was there for collision damage repair not detailing service. They will not fix the issue I have been lied to by the collision center assistant manager and now have to go to mpi for a quality check on their work. This is not my first issue with this body shop. Steer clear of this body shop. Go literally any where else. Unless you like having a clean not properly repaired vehicle. And don't make fun of your customers. It's rude and uncalled for.

Tried to return parts rotors and were wrong size and was told because I ripped the box I wasn’t going get my money back for one part wasn’t told I needed my vin to get right tried to blame me jerkS at Craig Dunn wasn’t told ripped box Policy like they told me I knew it nope I didn’t plus I wanted right part I can’t wait 6 Business days because your parts department isn’t serious about customer satisfaction not impressed I would not take any more of my service there bunch of crooks.

Tried to return parts rotors and were wrong size and was told because I ripped the box I wasn’t going get my money back for one part wasn’t told I needed my vin to get right tried to blame me jerkS at Craig Dunn wasn’t told ripped box Policy like they told me I knew it nope I didn’t plus I wanted right part I can’t wait 6 Business days because your parts department isn’t serious about customer satisfaction not impressed I would not take any more of my service there bunch of crooks.

Tried to return parts rotors and were wrong size and was told because I ripped the box I wasn’t going get my money back for one part wasn’t told I needed my vin to get right tried to blame me jerkS at Craig Dunn wasn’t told ripped box Policy like they told me I knew it nope I didn’t plus I wanted right part I can’t wait 6 Business days because your parts department isn’t serious about customer satisfaction not impressed I would not take any more of my service there bunch of crooks.

I explained my preferences Was shown pictures and features explained. As a result, I made the 7 hour drive to trade in my vehicle. Unsure if I got the fair trade in value I only expect honestly which is what I hoped I got. I explained my comfort zone financially but felt add ons to paperwork increased my bi-weekly. Overall, I liked the truck shown to me and left happy.