I arrived at the dealership at the scheduled time to sign the papers and take delivery of my new High Country Silverado with my wife and 18 month old daughter. We were signing the last couple of forms when I noticed that the price was different than what I had agreed to. The finance guy pleaded that the numbers must be correct as that is what was given to him from sales. I retrieved my handwritten notes from my other vehicle to prove to him that they were trying to charge me around $1000 extra. Once I convinced him, he called the sales manager who needed convincing as well. We identified that I had been charged for accessories that weren't delivered or wanted. The sales manager proceeded to blame the new salesperson that I was dealing with for filling out the paperwork incorrectly. By the time they had the new paperwork ready an hour had passed. My daughter was restless and whining to leave by this time. While reviewing the new paperwork I found one more accessory that they forgot to remove for $120. I showed the finance guy again but told him that I couldn't wait again for new paperwork to be drafted. We agreed with the salesperson that he would have a gift card issued for the difference. The next day I came in for the gift card. It was for exactly $120. (Sales taxes were not refunded) by this time I was tired of trying to fight and decided to cut my losses. The 2 senior employees that I worked with seemed more worried about passing the blame than ensuring that they made things right. I don't care who's fault it is I just expect mistakes to be fixed.
Easy to talk to with helpful knowledgable sales person
Fast. Knowledgeable. To the point. Minimal negotiating. Would like to have the option of opting out of hearing the protection plan options next time I buy a vehicle. Feel I have that right.
