Saskatoon Motor Products

Excellent 4.6 Write Review
1304 reviews on ReviewsiiTM | Latest review 10 years ago
Verified Customer
10 years ago

Will never deal with Smp again.

Don't even know where to start. In your "care" someone hit something with my car now there is paint missing. Oh and you lost my expensive command start fob. Worst experience of my life. Will never deal with recommend or buy from Smp ever again.
Reply from: Saskatoon Motor Products 10 years ago
Hello Blake. We are sorry that you are having electrical problems with your vehicle resulting from the aftermarket remote starter in your car. We understand how frustrating intermittent electrical problems can be. General Motors or SMP cannot be responsible for these problems since we did not do the work or sell you the parts. Nonetheless, goodwill assistance has been extended to you well beyond what would be considered normal. In addition, the possibility of paint loss or a missing FOB was seriously investigated, as SMP stands solidly behind its commitment to customer care, and this was determined to not be the case. We sincerely hope that you have been able to get your vehicle’s electrical issues resolved, and that your car problems are now far behind you.
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Verified Customer
10 years ago

Up selling

Don't know how she keeps her job. Tries to upsell and treats customers like they have no clue about how vehicles run Up selling is not acceptable. Comes out of the gate antagonistic.
Reply from: Saskatoon Motor Products 10 years ago
John, our service advisors inform customers about services that are recommended at certain kilometers. They do this to inform the customer of the recommended regular maintenance of the vehicle, and it is always an option. Thank you for your concerns.
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Verified Customer
10 years ago

Super friendly staff.

Always have great service at SMP. Staff is friendly. Will always use them for our vehicles needs.
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Verified Customer
10 years ago

Service

Crystal is a pleasure to deal with, whatever she is being paid, it's not enough. Give this girl a raise!!! Friendly, professional and fun.
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Verified Customer
10 years ago

All service items i had asked to get looked at were completed.

Oil change, power steering hose replacement, tire pressure sensors relearned, exhaust clamp fixed, and lastly there was a rattle close to the windshield that was looked at. The fix of the rattle has created a couple scratches on the plastic covering the post close to the top of the windshield that I noticed after I had driven away. I have not yet contacted the service department about this issue.
Reply from: Saskatoon Motor Products 10 years ago
Hi Clark, we apologize for the inconvenience. Please book an appointment so that we can have another look at it. Thank you!

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