Verified Customer
10 years ago
Lackluster
Although the service representative was friendly, I was not kept informed about the progress of my vehicle. Especially at the end of the day, I still hadn't heard anything so I called in to get an update. First, I couldn't get in touch with Crystal because she was either gone for the day or busy. Then when I talked to one of the receptionists, they were unsure as the service that had been done hadn't been tallied yet or printed out. Overall, needs improvement for customer satisfaction.
Staff Dealt With
Verified Customer
10 years ago
It was OK
First of all. it wasn't "John" who made the appt, brought the van in and paid the bill, it was myself..Patricia...so to have this email survey sent to my email address, and then starting out with John, how was your experience, doesn't say alot for how closely you look at your customers.
All the services I had rqst'd were done, and about 100 dollars more the the estimated ballpark figure I was given when booking the appt. You know how much a rad cap costs and how long it takes to put it on.. you know how long it takes to do a coolant flush, and you must know how long it takes to replace a block heater in a 2002 van, so I don't understand where the 100 difference came from
Reply from: Saskatoon Motor Products 10 years ago
Patricia, thank you for your review. We apologize that the email was addressed to "John", the reason for that is that is the name that your vehicle is under in our system. As for the estimated cost, we apologize for any inconvenience that it caused. In certain situations, the actual cost can be slightly less or more than the estimated cost. Thanks for your review, and if you had any more questions please do not hesitate to call.
Verified Customer
10 years ago
Fantastic. Prompt service, polite helpful staff, mechanical work done right :)
I had a semi-annual service, inspection, oil change and winter tire install.
Verified Customer
10 years ago
Came in for an oil change
Fairly quick service it just would have been nice if they had washed the car like some other service departments too. But as busy as you were I understand
Reply from: Saskatoon Motor Products 10 years ago
Thank you for your review, Tracey.
10 years ago
Exceptional service made for an easy deal!
Alden found the right vehicle for both my boyfriend and I. He made the entire process very quick and fun.
Reply from: Saskatoon Motor Products 10 years ago
Happy to hear - enjoy your new ride!
