I have strolled through many other dealerships without being able to get the time of day from sales departments because of my younger age. Patrick helped me out immediately and set me up with a great new truck that afternoon.
Not only did Crystal explain what immediate servicing was required for my vehicle but also informed me of future services that would be required and provided me with a sheet that identified all recommended services.
"I would like to express my gratitude for such a great car buying experience"
"You are such an asset to your company. I appreciated your impeccable service. Thank you for being so outstanding. This is what you call service with a smile. Your company can definitely be proud. It was an absolute pleasure working with you.”
For the third oil change in a row now I can't drive the car without the window down because of burning oil smell. The tech should have fixed the problem and cleaned the engine. I am going for surgery tomorrow and will be out commission for at least a month so my wife will have to put up with it till then and I will put the car on Ramps and fix the car myself. I talked at least 3 people last year into going to smp and buying a Cruze now my mission is to stop at least 3 people from making that mistake which is a shame because the buying experience was very good.
Reply from: Saskatoon Motor Products 1 decade ago
Scott, thank you for concerns. We apologize for the inconvenience. Please call our service department, and we can work together to resolve this issue.
