Overall great people to deal with, but cheap policy at the end.
Patrick was a great salesman and provided honest information. Delivery of vehicle took longer than expected. Vehicle condition was as described. Brandon was great to work with for financing. I am disappointed that a $38000 vehicle only comes with one key fob. Especially with the potentially large profit to be made from my trade-in. That left a "cheap" feeling at end of the deal.
Kelly quickly determined what our family was looking for in a used vehicle and found exactly what we were looking for. He then p
Kelly was easy to talk with, understanding and very preceptive. He was patient with us, especially my daughters who the vehicle was for. He also went the extra mile to follow up with us several times to ensure we were completely satisfied. A tremendous experience with a personal touch!! We will certainly remember Kelly the next time we need a vehicle (new or used) and make sure anyone we know who is looking for a vehicle knows to check in with Kelly at SMP as part of their search!!
