Reply from: Saskatoon Motor Products 9 years ago
Hello Brent, we apologize for any miscommunication. We have had a chance to review your situation and see that you spoke with our Service Centre Manager the day of your visit. As was explained at the time, the problem with your door was not related to previous work and is therefore not a warranty item. You were simply charged the appropriate amount for taking the door apart, diagnosing the problem, and putting the door back together, as you did not want to do repairs at that time. Nonetheless, we sympathize with the fact that it can be frustrating to need repairs to the same area of a vehicle more than once in less than a year. Therefore, we offered to complete the repairs at no further charge to you, including cost of the parts. Your Service Advisor called you to remind you of this, as did our Customer Service Representative a short time later. Perhaps your contact information is not accurate. Please give us a call to make a set up a drop off time to fix your vehicle at no charge.
