5 years ago
Excellent purchase experience
It's an excellent experience with James Wu. He is professional, customer centered, and no push. I am very satisfied with him to purchase a CX-5.
5 years ago
Professional and Courteous
My wife and I were car shopping Barrhaven Mazda was one of the many stops we made. We were assisted by Malek Fizazi. He was extremely professional and courteous. He had a deep knowledge of the vehicles we were interested in, and unlike many other car sales representatives we met that day, did not put down the competition whatsoever. Car shopping can be tiresome and monotonous, but Malek made us feel very comfortable, which was a great change of pace compared to some of the other high pressure sales reps that we had ran into that day. If you're shopping around don't hesitate to stop in at Barrhaven Mazda. They are not a perpetrator of old school car sales that many consumers have grown to both hate and expect.
5 years ago
Poor after sales service.
The dealership do suggest that their after sales services are good etc. but it is all a false. They know the only important thing that matters is to push consumers into buying a product and anything else you do is wastage of money. Hence, the standards are extremely poor and one often feels cheated and dejected. I bought a new vehicle from barhaven Mazda and they haven't contacted me single time. I was also promised various benefits before purchasing a vehicle. For instance, lifetime free oil change service. I contacted them to arrange an appointment but negative responses, not today, tomorrow is busy, we are full. They further told me to contact their sister dealership. In the end, I did somewhere else on my own. Just want to say, think twice before you visit and think thrice before you purchase.
5 years ago
Poor after sales service.
The dealership do suggest that their after sales services are good etc. but it is all a false. They know the only important thing that matters is to push consumers into buying a product and anything else you do is wastage of money. Hence, the standards are extremely poor and one often feels cheated and dejected. I bought a new vehicle from barhaven Mazda and they haven't contacted me single time. I was also promised various benefits before purchasing a vehicle. For instance, lifetime free oil change service. I contacted them to arrange an appointment but negative responses, not today, tomorrow is busy, we are full. They further told me to contact their sister dealership. In the end, I did somewhere else on my own. Just want to say, think twice before you visit and think thrice before you purchase.
5 years ago
Poor after sales service.
The dealership do suggest that their after sales services are good etc. but it is all a false. They know the only important thing that matters is to push consumers into buying a product and anything else you do is wastage of money. Hence, the standards are extremely poor and one often feels cheated and dejected. I bought a new vehicle from barhaven Mazda and they haven't contacted me single time. I was also promised various benefits before purchasing a vehicle. For instance, lifetime free oil change service. I contacted them to arrange an appointment but negative responses, not today, tomorrow is busy, we are full. They further told me to contact their sister dealership. In the end, I did somewhere else on my own. Just want to say, think twice before you visit and think thrice before you purchase.