Verified Customer
8 years ago
Longer than you said
For the second time, you said our appointment would take 1 hour and it took much longer. You need to be honest about how long things will take. Also, people should be able to check their car in AT the time of their appointment, and not have to wait in line. 9am appointment should mean 9am, not 9:30.
Staff Dealt With
Verified Customer
8 years ago
Very bad customer service cause manager never got back to my call re my car fob issue that supposed gu guys fixed but in fact not!!!!!
Nevee got back to my call 3 weeks ago after i got my mazda servised at your place
Fob key still exists
Staff Dealt With
Verified Customer
8 years ago
Did not feel as valued as I should have been and paid too much
Was pleased someone followed up but haven't had a chance to return. Liked the way the service dept at the Bank St site always knew me. Didn't feel that at Barrhaven tho do realize it is new. Need to feel appreciated and valued. Have had Mazda's for almost 30 years but No one really cares...
Staff Dealt With
Verified Customer
8 years ago
Tire swap
Went for a tire swap - my rims were stuck in storage resulting in re-scheduled appointment (wasted half-day away from office). Once re-scheduled, the technician had forgotten to reset TPMS...and inflate tires.
Staff Dealt With
