Barrhaven Mazda

My vehicle was in for warrantee work. It took more than 12 days to get the job done. I was left with one rental that did not have bluetooth, then another which was a gas guzzler, despite my asking for a sedan. After the vehicle was ready, and I paid for brakes, there were a series of scratches on the vehicle. Someone had washed it, but after sitting on the lot where there was construction, there were a ton of particles dragged across my finish, scratching severely in some areas. When I asked the manager to address this he denied that it was possible. Then became hostile with me and shouted "What do you want me to do about it today?". I left. He offered that I could get the vehicle repaired at the Bank St. Location, but hasn't returned my messages asking when I should take it there. There's no way I could recommend this store to anyone. I won't be using it myself ever again.

I purchased a used Mazda 3 Sport at the Barrhaven Mazda. Lack of communication I would say is the biggest problem. I was initially told by the salesperson that the small dents in the front of the vehicle would be fixed by the time I picked up the car. When I did pick it up he said that's not possible with a used vehicle and didn't the manager speak to me. I expressed my concerns and the manager stepped in an indicated that I could bring in the car to have it fixed. I brought the car in on a Thursday and waited for 30 minutes for the shuttle - no shuttle was available so one of the workers gave me a lift. When I brought the car in - the service person noticed that the fog light had an issue and said it would be fixed as well. When I picked up the car I was advised the part was not available and would have to be ordered. Ok - part was supposed to be in by the following Monday, now it's Wednesday aft. and no followup. Have left a message as service didn't pick up. Also I had put a $1,000 deposit down which I received back a couple of weeks later minus the plate renewal charge. No breakdown on the receipt so I called the Accounting Dept. and left messages with Marion (Maryanne sp.?) twice over a period of a week - no reply. When I called again they transferred me to a different person who said they are not allowed to speak to customers and I should go through my manager. Well, surely someone could have referred my messages. I was transfered to someone names Lee who advised what the breakdown was. All in all not a big deal - things have been resolved for the most part but I feel the whole process could have run smoother.

My car was towed to Barrhaven Mazda because I was hearing a loud scraping/screeching sound in my driver's side front wheel. The dealership was closed so they looked at my car the next day. It turned out I had a rock between the rotor and the backplate. The service department removed the rock at no charge to me!! Unbelievable service! Such a kind gesture! I would definitely recommend this dealership to anyone looking for professional and personal service!

Our salesman, Max Hickson, was excellent. He answered all of my questions, took me on a number of test drives, and dealt very honestly with me when negotiating the sale. The buying process went very quickly and to my total satisfaction. All in all, it was a great experience and I would certainly buy a future car from Max and the rest of the Barrhaven Mazda team.

- I did not receive an update on my service by the time I was told; I had to call several hours later to get an update. - They were having trouble diagnosing an issue that cropped up during the service visit. - I had a lot of difficulty getting through by phone to the service department. - The hours on the website are not accurate. - They needed to keep my car for almost three days before figuring out that there was a seized bearing which needs to be replaced. - They had neither the part, nor the tools to replace it at the time; It's been three weeks and I haven't heard from them. There were some positives: - A complimentary car rental was arranged once it became necessary to keep my car overnight. - The total billed was not much more than I expected to pay. - The service advisor was positive and as helpful as he could be.