Bank Street Mazda

“I had the pleasure to deal with Houssein Ayache before and I loved my experience with him. He’s knowledgeable and fast on his feet. He gets everything done accordingly and he never under delivers. I would totally recommend him to anyone buying a vehicle at bank street Mazda”. Ps thank you Ayache for everything.

This is the worst dealer that I ever dealt with buying a car. They go back on their agreements, they don’t return calls in a timely manner, no notion of customer service, and terrible finance manager. On Sep/12th /2020, I agreed with salesman to buy 2020/CX-9 Titanium color with $3000 discount + free winter tires. After I finished with sales, he transferred my file to Zayn Jolan (finance manager) where I filled credit application. Zayn tried to persuade me to buy $3,625 extended Mazda warranty plan + rust proof package for $2000 and he added additional incentives such steel rims+tire sensors, mats, and free oil change package. I told him that I am not interested but I will look into it. On Sep/15th/20, salesman informed that there is no titanium color and he offered me white color instead. I agreed with the salesman to take the white color instead. Here the nightmare started with Zayn, he kept pushing that I buy Warranty/Rust proof and will take white color charge off. Zayn works 1 day and the other day off and never returns calls in timely manner. I called Bank street Mazda complaining about him and I requested to transfer my file to different finance manager and they never did. On Sep/20st , Zayn called again and he pushed that I buy the Mazda warranty $3625/oil change package $899. I told him that I am not interested, and I told l him clearly that more than 10 days passed and you keep rotating around bush. I asked him clearly to proceed with what I originally agreed with my sale rep. On Tuesday night Sep/21th, he send me purchase agreement and he still included $3625 warranty /oil change package $899 that kept pushing me to buy. I was very upset & I called mt sale rep. and told him that Zyan job is finance and I don’t want to buy anything additional from him. On Thursday Sept/24th, my sales rep. calls and informed me that they can only do $3000 discount but I have to pay $800 for winter tires. I told him that this is not ethical and this is not how business is done. They dragged me 2 weeks trying to sell me warranty/packages and then they backed off after they found that I am not interested in their additional packages. Thankfully for his efforts, General Sales Manager tried to remedy issue he offered tires at $700. I told him that I lost confidence dealing with their branch. I won’t deal with them even if I get back tires for free. I’d rather pay more and deal with more reliable/credible Mazda dealer.

Love my '16 CX-3 GT! Still finding new buttons to play with! Thank you Christian for all your help. Car buying is a stressful experience in a pandemic but everyone was professional and pleasant to deal with. Piece of cake. Shout out to Angela as well! I highly recommend Bank St. Mazda. Thanks

Jimmy was an amazing help in assisting us in leasing our new car and getting us everything we could have ever wanted an more. I would 100% recommend seeing Jimmy!

My husband and I bought our first Mazda from this dealership. Sid was patient with us, answered all our questions and gave us a good deal. We love our new Mazda and highly recommend Sid.