Bank Street Mazda

Bought two cars. For my kids Mazda 3 2012 Horrible customer experience Need 20 words need 20 words need 20 words

Hussein was very friendly, thoughtful, knowlegdeable and provided great salesmanship and customer service. He clarified all the questions I had and even mentioned to me features that I forgot to ask him.

I set up an appointment with bank street mazda in Ottawa. I went in to meet Moe Turkei to discuss the possibility of buying a CX3 in the near future. After talking a bit he came back with a price that was very good and made me consider purchasing much sooner then i planned. As a first time car buyer i was not comfortable buying alone and made an appointment for the next day so my father could come with me (he drove from 2 hours away). Upon returning with my father we talked through all the details again and although it wasn't exactly what i wanted, it was pretty close and i fell in love with the car. That day i signed the bill of sale with my father and made in appointment after the weekend to come back in, sign the final papers, and see the car (it had to be brought in from somewhere else so i had not seen it). I returned on our scheduled date and did a quick walk by of the car. I was asked to come and sign the final papers to which i said i would like to take a better look at the car first since i have never seen it before. Moe made a big deal making me feel like i was stupid by saying things like "Uh its a brand new car, you dont have to look at it " or "well whatever you wanna do i guess, I've just never had this request before". I looked at the car and everything was fine so i went in to sign the papers for the bank. The entire time Moe was in a huge rush so just skimmed everything over. Once i got home i realized the bi weekly payments were 67 cents more on the bank papers then my bill of sale. I called Moe immediately and he reassured me that that extra was a fee the bank charged mazda and that i would never see that come out of my bank account. He also postponed the pick up day to a day later saying he wanted to make sure it was cleaned right and my winters tire would be put in the back. On the pick up day it started with problems. They lost the license plate ownership for my fathers car (the one i drove and traded in) which belonged to my fathers very first ever plates in 1987. When i called to make sure my father didn't have it he was upset but calm and asked to speak to Moe. From the beginning Moe was VERY rude, never apologized, and went as far as saying things like "i don't have to respect him because he's not listening to me" and "he's freaking out over nothing, its so stupid" among many other offensive things. While speaking to my dad he also said that the winter tires weren't here. My dad asked why and reminded him that that was a reason the pick up date was postponed. He went on to say it didn't matter when the tires were coming in because i wasn't putting them on my car now anyway even though i had already payed for them and was never told there would be a problem with that; in fact, Moe said it wouldn't be a problem and they would be in the back of the car. Eventually the manager James got involved and dealt with those problems (approx. 2 hours). Fast forward to the first payment coming out (2 weeks ago) and the payment was more then on the bill of sale. It was the extra 67 cents that i was told by Moe i would never see. I called James immediately and a few hours later he called me back and said he would issue a cheque for the $123.76 (67 cents biweekly for 84 months). It has now been almost 2 weeks and i have not received the cheque and have not heard from James even though i have texted him (what he said to do if theres anymore problems). I live 10 minutes down the street from this mazda and know for a fact it shouldn't of taken more then a few days at most to receive. The biggest problem during this entire experience has been the lack of consideration and poor customer service. Not once was i told by anyone that they were sorry or that they were going to do everything to fix it after i paid over $26,000. As a first time car buyer this has been- and i guess since i haven't received my cheque- continues to be an awful, frustrating, and maddening process. I have already told and will continue to tell friends looking for cars to steer clear of Mazda bank street. Although James did fix some problems in the beginning, it is not making up for the constant problems i am facing not even a month after buying. I plan on returning in mid November to get my winter tires and have them installed for free (as James promised for the issues with them at pick up)and i will never return again. I am still waiting to hear about my cheque and where it is. I cannot express how upset i am with this situation. I would appreciate if i could have someone reply to this email so these issues can be addressed. Thank you, Danielle Pegelo

My family sincerely appreciates the environment and the service we have received throughout the years at Bank st Mazda. This is our second purchase at your dealership and not only have we recommended to others we will return for any other vehicle purchase needs and service. Thank team. Once again you've exceeded expectations!

Hussein was super helpful an attentive. We couldn't have had a better experience with Hussein and the rest of the staff!