Bank Street Mazda

I took my Mitsubishi Outlander into the service department at Dilarwi Mitsubishi on Bank Street, in Ottawa Canada, on May 23rd, 2018, for a Mitsubishi Canada initiated recall for the sun roof. The service took all day and at around 5:20 PM, after they closed at 5:00 PM, I had to call them back to request my vehicle back. The New Service Manager, Mike indicated the vehicle was ready and I could pick it up. When I arrived at the dealership there was no one in service and I had to walk around asking the delvership staff where my keys were. I finally found the General Manager, Richard Michael, and he provided my keys. On the drive home I noticed the ceiling of my car, all around the permetre of the sun roof, was oil and grease finger prints. The following day I called the Service Manager and he offered to clean the ceiling and gave me a 20 percent discount on my next service. Going back and forth to drop off my vehicle again and pick it up too an additional three hours of my time. About a week after picking up my vehicle my wife noticed a large piece of cracked sunroof glass sitting in the centre console. About two weeks after the service every time I opened and closed the sun roof the sun roof made a crunching and grinding, like rocks rubbing together kind of sound. One June 14th I took a look inside the area where the sun roof retracts into and there were several pieces of glass inside the sun roof tracks. When I called the Service Manager and I asked why his department provided such poor quality work on a simple Recall Service he stated "these issues are just part of owning a vehicle, I have to deal with them with my car." I called Mitsubishi Canada to complain about the delivership and they stated they could not do anything because their legal obligation was to only sell the vehicles to the dealerships. I asked them why they did not want to protect their brand, ensuring consumers receive quality service. They had no sufficient answer for this. The service department has offered to fix my sun roof but I do not want to spend more of my time taking it in when I have very little confidence, based on how this issues has been dealt with to date, they know how to fix it and will provide the quality check to confirm it is done correcty. The issues are: • They have no quality assurance to ensure a customer's car is provided back to them clean, free of grease stains and broken glass • They provided a 20% discount on my last bill, but just inflated the price accordingly to just make it look like they provided a discount • They did not check the sun roof operation to ensure it works correctly • They expect customers to spend their valuable time taking their cars back again and again to get the same issues resolved • Their Service Manager indicating that the issues Dilawri Mitsubishi on Bank Street has caused are just part of owning a vehicle these days. My request to resolve this issue is: • Fix the sun roof and ensure it is done correctly; the service department has offered to do this • Refund $200 from my last bill of $497 for my time spend away from my job, taking time off, not getting paid, having to resolve this issue. Since on Bank Street and Mitsubishi Canada will not resolve this to my satisfaction I am proceeding with the following: • Never taking my two Mitsubishi vehicles to the Dilawri Mitsubishi Service Centre • Never buying a vehicle from Dilawri Mitsubishi Sales and I have started looking as one of my Outlanders is a 2009 • Pursuing this further with Mitsubishi Canada as I am definitely not happy with their response • Posting my experience online so potential and existing Mitsubishi customers can see how some loyal customers are treated My general impressions of Dilawri Mitsubishi are: • Every time I call them they ask if I was a Market Price determined for my vehicle. This is just a ploy to sell me a new car. Dilawri Mitsubishi should just get the simple services right like a recall service for a sun roof before they try to entice a customer into buying a new vehicle. Consumers are not stupid • Stop the continuous high turn-over of staff. Every time I go to Dilawri Mitsubishi there are new staff and perhaps this is why my service experience was so bad. Overall, I am very unsatisfied and will never deal with Dilawri Mitsubishi again.

Purchased a slightly-used Mazda today at a great price for the second time in 5 years from Bank Street Mazda. Sales associate Soheil P. made the experience very pleasant from start to finish. Everything was ready as promised when we picked up the vehicle today. Thanks Soheil, see you again in another 5 years!

The sales representative Ali Said is very polite, knowledgeable, and professional. He communicated very well with the customers and answered all of our inquiries. And he provided a lot of useful info as to how to sell the car.

Buying my first car I expected it to be a hassle. however, from when I walked into the dealership everything went extremely smoothly. They staff is amazing and help with every aspect of the process and really help you get the car of your dreams that is is your budget. I could not imagine going anywhere else

Very pleasant when I came in to look at cars. Very helpful and good customer service and helped me find the vehicle I was looking for.