Bank Street Hyundai

Booked my 1st time appointment with Dilary on Bank street, and I was really disappointed in the service they offer. Drop off in the morning was quick even if it was busy. They did get ma car ready earlier then they said. However, the Uber thing was a pain. They sent me a link that didn’t work and for over 40min I called and called and called always going on voicemail. I finally spoke to the receptionist (Chantal) who was kind enough to take my infos and go down to service to make sure they call me back. Finally, after spending over 700$ my car was ready BUT to every other dealer I have been, they always clean my car (outside) apparently not this one. The removed my milage sticker on the top corner of my windshield and all the glue is still there without replacing my sticker.

Booked my 1st time appointment with Dilary on Bank street, and I was really disappointed in the service they offer. Drop off in the morning was quick even if it was busy. They did get ma car ready earlier then they said. However, the Uber thing was a pain. They sent me a link that didn’t work and for over 40min I called and called and called always going on voicemail. I finally spoke to the receptionist (Chantal) who was kind enough to take my infos and go down to service to make sure they call me back. Finally, after spending over 700$ my car was ready BUT to every other dealer I have been, they always clean my car (outside) apparently not this one. The removed my milage sticker on the top corner of my windshield and all the glue is still there without replacing my sticker.

I made a vehicle purchase through Joe Younes, he scammed me and manipulated the numbers to make my monthly payment seem reasonable, but did not mention he left $15k of the car not covered by the loan. He's the worst kind of dealership scammer you could possibly imagine. Literally ruined my life.

Worst service I have experienced in my 53 years. Completely unprofessional and rude. The engine blew up on my 18 year old sons car with 160, 000 Kms on it. I talked to the service department about this and the said there is a 90 per cent chance Hyundai would replace the engine because there was under 200 000 kms and there is known problems with this engine. They told me that they would charge me 3 hours labor to look the car over and create a report. I told them he was in collage and didn't have much money and couldn't afford this is they were not going to replace the engine. The service rep again told me there was a 90 per cent chance they would replace it. I delivered the car for the inspection. I was asked to produce the bill of sale which was in the car. I went back to the dealership to get it and the car was sitting in the back lot with the rear window down and 3 inches of water in the passengers foot board. Not impressed. The service department doesn't work weekends so I couldn't get the key to close the window, I called on Monday and was hung up on, my son called the following day and was hung up on. My wife left a message and they responded with a snarky message saying the window had been rolled up. To sum up, they denied the claim because they said there was sludge in the engine and the oil was dirty and refused to pay for a detail of the car due to the water they let get in the car. PATHETIC They now own a lawn ornament.....

I went to have my Elantra 2020 serviced level 2 at 9:15 AM After an hour (10 AM) they added an additional $500 to the cost. When I asked what the service was for they said they will be REPLACING the breaks and servicing them. After another hour it was done, I paid and got the full bill: They removed the calipers, "serviced the disk" and did nothing else, didn't even replace the parts, for the pbrake as well same thing removed looked at them and re-added them. They billed me for 2H of labor which... As you can see, there was only 1H of labor. Not to mention no parts were replaced. So all in all, Dilawri is the most scammy business I have ever had the chance to work with... Never again. #Boycott them.