Laplante Chrysler Dodge

Good 4.3 Write Review
103 reviews on ReviewsiiTM | Latest review 4 years ago
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Verified Customer
4 years ago

Salespersons

Im a young woman of 23 years old who bought a Jeep Grand Cherokee at Laplante Embrun. Unfortunately the salesperson: Daniel didn’t think I had the budget to buy it. When I was negotiating with him he clearly told me that I didn’t have the budget for that kind of model and I should probably change model.... but I clearly had the budget because I bought it. Daniel also ripped off the papers out of our hands and told us that he wouldn’t waste is time with us because clearly I didn’t have the budget. Clearly unprofessional since he didn’t even know anything about me.
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Verified Customer
4 years ago

Excellent customer service

Installation of winter tire. Staff was respectable and I waited for my véhicule and they respected the time mentioned. Was satisfied with the service.
Reply from: Laplante Chrysler Dodge
Thank you for sharing your recent service visit and that everything was to your satisfaction. Let us know if there's anything else you need. Look forward to seeing you again, The Laplante Chrysler Dodge Jeep Ram Team
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Verified Customer
4 years ago

New car purchase

The sales team at Laplante Dodge provided excellent service and overall was a very good experience for a new car purchase.
Reply from: Laplante Chrysler Dodge
Thank you for the 5-star review and sharing your experience, Gregory. We're glad that your buying experience was a positive one. We're always here to help if you need us. Look forward to seeing you again. Best, The Laplante Chrysler Dodge Jeep RAM Team
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Verified Customer
4 years ago

Too long to change the tires to snow tires

Appointment for 1 pm took car at 1:30. Not informed promptly when car was ready. I was waiting in lounge while car was being serviced.
Reply from: Laplante Chrysler Dodge
Hi Nancy, we apologize that your recent service experience wasn’t to your complete satisfaction. Unfortunately, we were short staff at the time but that should not be an issue moving forward. We have new staff starting next week and we will make sure to have better communication. Look forward to seeing you again, The Laplante Chrysler Dodge Jeep RAM Team
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Verified Customer
4 years ago

Le vendeur était super compétent , gentil, attentif a nos besoin.

Nous avons acheter un véhicule. Le vendeur Daniel Marleau et la personne responsable de la paparasse David Ethier sont très professionnel. L'expérience fut très positive.
Reply from: Laplante Chrysler Dodge
De la part de Daniel, David et l'équipe, nous sommes très heureux que vous avez eu une belle expérience. Laissez-nous savoir qu'est-ce que nous pouvons faire pour s'améliorer afin d'obtenir 5 étoiles la prochaine fois. Bonne journée!
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