Discount Car and Truck Rentals...

Was there at 7.45, first one in line and still waited over 35min to get the car despite having reservation for 8am. Got the car for 8hrs and was charged almost 50$.

Everything was fine. One criticism, I brought the Insurance paperwork to show I had coverage but was not allowed to refuse Discount's Insurance...so $40 became $80

The price I was given by the customer service rep was not the price I was charged when I showed up at the location. Manager said he had no record of the other price I was give. Please check the recording from when I originally booked on June 5, 2018 approx. 2:30 pm. I was quoted a total cost of $76.99 for a same day rental. I was charged approx $130. I had no choice at the time but to accept the higher price. Manager said I should contact CS and get a refund for the difference. Please feel free to call me at 416-577-3466. Thank you

When I require cargo vans I ask for the best deal because time is never an issue for me however pricing is. So when I call in and ask for the daily special advertised at $18.95 WHY CANT I EVER GET IT?!?! There is always a catch or excuse as to why I can't get that rate. Last time I was told, last minute, that a cargo van was not available and that I could have a 16 footer for same price. I didn't want a 16 footer because it eats too much gas and so I was given 15 dollars off the cost in lieu of the extra gas. Which is a nice gesture, I guess. Last time I got a nice Ford Transit that was quiet, had cruise control and a backup camera. This 16 footer is noisy and huge. Also I have a corporate account. Doesn't that give me priority over vehicles and help with pricing as well? Also I was promised unlimited kilometres. When I went I was told 100 free kms. I told them I was offered unlimited. So he gives me 250?? No problem because I did less than 250 (barely) but I just wish there were no catches and surprises Everytime I rent a vehicle. Thank you.

My issue is 100% with the online system. I booked a vehicle online saying everything was confirmed - or that is how I understood it. I then got a call from the location where I booked and they told me that they did not have the vehicle I booked. I asked why that was because I have a confirmation number. They went on to inform me that the online system does not connect to each location to tell them whether or not a vehicle is actually available. If that is true that is literally the dumbest system ever, you should not be able to book something if you cannot guarantee it. Upon calling in to book something it ended being that there were no cube vans available anywhere near me. The staff on the phone were not great problem solvers either. I asked them to find a cube van in multiple areas and they said there was nothing. After doing a little more research I called back looking for something similar to the cube van, and we found one at a good location. If it were not for the price I would have gone somewhere else. Also because it was a business related trip we were not able to have the company credit card on file because it didn't match the individual driving, this is also kind of dumb. If you have a credit card why do you care if it matches the license or not? You will obviously get the money if something happened.