Discount Car and Truck Rentals...

Friendly staff. Upgraded because car I was supposed to get showed signs of mechanical problems. In and out of agency in minutes. Helpful agent helped me with some of the car’s adjustments.

Service was good, honest up front with me. The staff got me into a nice clean car. I ended getting an upgrade from what I was supposed to have. I was very satisfied

I had a cargo van scheduled for pickup at 1:30pm at the Evans Ave location. To my surprise, my van that was supposed to be back by 12:30 was 2 hours late and no one noticed or bothered to call the gentleman who was late. They had me drive out of my way to the Bloor location to get my van and only waived ~10$ for the inconvienince. After returning the van at Laird (best customer service of the theee branches there), we realized we left one of our bed legs in the back of the van. We called the general line knowing the branches were all closed. She was absolutely no help (claimed she sent an email and we would hear but we didn’t). So we called first thing Monday morning. Having to follow up 3 times we got a “sorry didn’t see it.” Both incidents have left a bad taste in my mouth and due to them we won’t be using Discount again.

Had to drive across TO in pouring rain with Gardiner closed to get a truck from Etobicoke and almost missed the window of time for a booked elevator. Extremely stressful!

Many thanks for being on time and for the fast and great service at the intact center, all is ok