Verified Customer
6 years ago
Whirling noise in front end of CRV
My CRV was making a whirling noise from the front end. I was nervous about driving it, not sure what the noise was. I called Palladino and Tamara said that I could bring it in a week, the shop was very busy. But after explaining my situation, Tamara was able to squeeze me in the next day. :)
They found the problem, and fixed it. I'm very pleased with them going the extra mile to accommodate me
Reply from: Palladino Honda
It was our pleasure to fix the problem for you Beverly! We are so happy to hear our team went the extra mile for you.
Staff Dealt With
Verified Customer
6 years ago
Great experience, staff very helpful and quick to fix my tire.
Had a flat tire, was able to air it up temporarily, drive to Honda Sudbury and have a replacement tire the same day as I took extra coverage in my purchase package.
Reply from: Palladino Honda
We are so happy to hear you took advantage of the extra coverage option available to you Jacinte!
Staff Dealt With
Verified Customer
6 years ago
Professional as always
Was in for my oil change and switched back to my summer tires. The only reason I didn’t give 5 stars was because they keep turning off my headlights (auto) even though I’ve asked several times to put it back when done.
Reply from: Palladino Honda
We apologize for the inconvenience Sara. Thank you for sharing your feedback!
Staff Dealt With
Verified Customer
6 years ago
Good service
Service was good, appointment delayed a short while but replacement vehicle was offered. Vehicle needed an alignment, would have liked to know why it was not covered by warranty since it only had 11000 kms. Very satisfied overall.
Reply from: Palladino Honda
It's great to know you were very satisfied overall Michel! Thank you for your review.
Staff Dealt With
Verified Customer
6 years ago
Oil change
Good service. Really like the text messages updating me on the service- much better than getting multiple phone calls.
Shuttle driver was respectful and talkative. He deserves recognition for making what is sometimes a tedious drive into an enjoyable, pleasant and safe journey.
Reply from: Palladino Honda
We are so happy to hear you liked our text message updates and that our shuttle driver provided you with an enjoyable, pleasant and safe journey. Thank you for sharing your feedback Tracy!
Staff Dealt With
