Verified Customer
6 years ago
Speedy and efficient
Oil change service and winter tires installed and summer tires stored.
Perfect timing with the service quick and efficient with the service staff valet and mechanics. Out in record time with free coffee
Reply from: Palladino Honda
Lesley, that is what we love to hear!
Staff Dealt With
Verified Customer
6 years ago
Wait time and return needed
Upon booking my appointment, it was clear that I would be waiting for my vehicle. The customer service was fine and it was made clear upon arrival that I would be waiting at least 1.5 hours but I waited more than 2.5 hours. I had also asked to run a diagnostic on the media center and all that was done, accounting to the information I was given, was that they played music from phone and used the back up camera to check functionality. The media centre problem is intermittent and I understand that, but I really thought they would have checked the computer. I also had to go back in the next day because the vehicle was no longer throwing heat.
Reply from: Palladino Honda
Melanie, we apologize for your recent experience with us. Please let us know if the media center issue persist.
Staff Dealt With
Verified Customer
6 years ago
Excellent
I had an excellent experience. I did not have to worry about parking my car when I arrived. Kara very knowledge & helpful. So were the others at the desk. Thank you!
Reply from: Palladino Honda
Lori-Lynn, we are so happy to heart that you took advantage of our valet parking service, and that Kara was able to assist you. We look forward to seeing you again.
Staff Dealt With
Verified Customer
6 years ago
Last 2 visits were extremely satisfying experiences, car serviced while I waited, estimated service time was perfect.
The scheduling of my appointment was convenient, I indicated that I wanted to wait for my vehicle, which I did. The car was ready in the estimated amount of time. Every person I made contact with was polite, knowledgeable & courteous. In summary, it was a pleasant experience.
Reply from: Palladino Honda
Stephen, that is wonderful to hear! We look forward to seeing you again at your next visit.
Staff Dealt With
Verified Customer
6 years ago
Service was excellent. Especially the technician. One of the most intelligent technicians I’ve met.
Campaign was performed and corrected advisor was excellent on explanations. Was completed on time and did not have to wait.
Reply from: Palladino Honda
We love hearing that! Marcel is the best … isn't he?
Staff Dealt With
