Verified Customer
6 years ago
There are more than 10 customers queued and waited more than 1.5 hours before we served
There is only one experienced staff handling car rental and returns, the other unprofessional helper even occupied his time in asking him questions.
Reply from: Discount Car and Truck Rentals- Bridgeport Road
Dear Sir/Madam,
We thank you for your feedback.
We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
bad
only CarRental Co. OUTside de Airport; Service at the office is SLOW; only 2 or 3 people that do everything; long lines.
The office is really small and not very clean and comfort
THe policy of not accepting the Credit Card insurance is very BAD reputation for you.
The CAR is VERY OK; upgraded but not needed or asked
I will NOT rent again with you, mainly the price in the web looks like a scam when your card is not valid for Insurances
Reply from: Discount Car and Truck Rentals- Bridgeport Road
Dear Sir/Madam,
We thank you for your feedback.
We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Lack of Care & Understaffed
There was a genuine lack of care for the people they were serving. I feel due to in part the terrible state of this location. The building is old, dirty and in serious need of repairs. The front door is difficult to open, the building spells old and musty and is dirty. I waiting for over an hour simply to return my rental vehicle. Huge lack of organization by staff and seeming lack of consistent systems, my paperwork was already lost for a rental I had picked up only 7 hours earlier. Disappointing.
Reply from: Discount Car and Truck Rentals- Bridgeport Road
Dear Sir/Madam,
We thank you for your feedback.
We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Wait times are crazy long.
The staff are great and helpful. But the wait times to pick up and drop off a vehicle is ridiculous.
I wasn't unique to this experience. The other customers in the return shuttle all said they have over 1 hr to 2.5hr wait to pick up their rentals as well. It wasn't for a lack of vehicles or anything like that. Just an extremely slow and complex paperwork process.
Reply from: Discount Car and Truck Rentals- Bridgeport Road
Dear Sir/Madam,
We thank you for your feedback.
We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Truck Renting
The veicle was very dirty inside. I found one marijuana cigarrete over the painel;
I had never took so long in a line to take (and also deliver) a car. It was more than two hour in both cases;
The purchasing process was not clear. I expected to be told about security taxes before going to the shop to take the car.
Reply from: Discount Car and Truck Rentals- Bridgeport Road
Dear Sir/Madam,
We thank you for your feedback.
We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
