Ontario Motor Sales Limited

I had a disappointing experience as the customer service when arriving was not appreciated. I was told I was late, I was suppose to arrive at 4. The road side assistance was late so i arrived after my appointment. The gentleman at the front questioned where I got my key that needed to be programmed after I showed proof that I was the owner of the vehicle. I waited an hour for the shuttle and when I spoke to another manager the following day about the customer service he didn't really say much about it. I felt as though he could have been more understanding about me arriving late. I did tell him u did not have a problem leaving the car, his comment was "well I don't have anyone in the shop anyways.." this same man sent me away the last time I was in concerned about my coolant level. He made me pop the hood had a look under the hood and said " they will charge you if a mechanic looks at it and doesn't find anything wrong with the vehicle" which I agree is a fair statement but I wish he had looked for any recalls on the vehicle as per the following week I received a letter in the mail stating there was a recall on the coolant. I wish he had gone above service satisfaction allowing me to leave the dealership worry free. I filled out the questionaire after my last visit and heard nothing about my disappointing experience. I wonder why they send these out if there is no follow up...

Dana was very professional and courteous. He paid attention to details. I would recommend him to my friends who would like to purchase a car.

Thanks Joe, O.M.S. was very flexible when I came in without an appointment and had my burnt out brake light replaced. The garage completed the repair much quicker than expected at a reasonable cost as well. Chantell Garrett

Some warranty work alignment oil change was done even though it did not seem indicated by your records computer suggested

Addressed my vehicle concerns in a timely fashion. The maintenance was done right the first time with no further issues. Also recommended additional service that was needed and performed. It is nice to see that type of honesty with no pretence.