Ontario Motor Sales Limited

We’ve dealt with Trevor Edwards for over 4 years now. His communication and promptness has been extremely consistent. We’re on our second Escalade ESV now and have absolutely loved it for our family. The service and warranty package is amazing and by far worth the value. As a busy family we appreciate how convenient their service is and the perks that come with our purchase. Trevor is always there if we have any questions etc. Very personable, honest and trustworthy. OMS has other great members that we’ve gotten to know. I’ve used other dealerships in Durham and by far OMS stands way above the competition in the customer service department.

First experience for my Grandma at service department since my Grandpa Joe’s passing. John Turner was so good with her. gave her top notch service Thank You John Turner!!!!!

Today Sept. 25, 2019 I had my first service done on my Cadillac. As always Steve McTavish my Service Adviser was very helpful and friendly. A special thank you to MIchael Rankin parts manager and his staff in helping me with my snow tires purchase. I've dealt with Ontario Motor Sales for a few years and never have I been disappointed.

I had a terrible scraping/grinding noise that was driving me crazy. It was hard to describe as sometimes you have to drive for a few minutes until it happens. Steve from service took my 2014 Kia for a drive and although he only heard a slight sound we decided on a brake inspection. Upon inspection the mechanic decided the option to remove the back brakes and remove rust was the best plan of action. I decided to shuttle home for a few hours and let them work their magic. I called for a shuttle back just before closing and picked up my car. Steve was busy so asked Dave to break down the report for me. My car sounds great. I have been going to OMS for years and from the shuttle drivers, to the guys in service to the gals in the accounting office I always receive great service and friendly conversation. You even learn which of the service guys has regular pedicures.

Very disappointed in Ontario Motor Sales. I purchased 2 new vehicles within a 10 month period, both vehicles were delivered to me damaged. In good faith I took delivery of the vehicles based on the proper repairs being completed, the 2018 Traverse was delivered with paint and bumper damage to the rear quarter panel. After 3 trips and almost a year we gave up on having the proper repairs completed because each time we picked up the vehicle the new bumper was covered in scratches, the manager told us "In all reality it was the best we would get" The Cadillac was delivered with paint damage to the hood and rim. After calls and emails to the GM went with out a response I emailed the owner Tony Wilson, he responded and said he was away but would look into this upon his return. I have never heard a word from Ontario Motor Sales. I will NEVER buy another vehicle from Ontario Motor Sales, the sales staff was great when buying the vehicle but gave me the impression they could care less after you walked out the door. I recommend going elsewhere to buy GM.