Leduc Chrysler

Judy was very helpful with my battery issue on my Power Wagon. Fast detailed diagnostic troubleshooting got me up and running very quickly. Cheers to the service team.

Helpful and friendly, willing to go the extra mile ( changing my tires). Helping after the deal is completed days after on the phone

MY EXPERIENCE WAS VERY QUICK ,TO THE POINT AND PAINLESS. ALL THE PAPER WAS READY FOR ME TO SIGN. MY NEW TRUCK WAS VERY CLEAN FULL OF FUEL. WHEN I DID HAVE ANY QUESTIONS THE STAFF AT LEDUC CHRYSLER HAD THE RITE ANSWERS THAT COULD UNDERSTAND. THANKS

I hope that somebody actually reads this and that it is not a complete waste of time. It seems like Leduc Dodge is very good at wasting peoples time. So from the very beginning things were off to a bad start. I called in to book service because of a DEF limp mode warning. ( The limp mode range is very short by the way for rural customers) and even though I purchased this truck from Leduc Dodge the service department was unable to find me in the system so I had to drive to my truck to find the serial number. Turns out that there were 5 recalls on the truck. I was able to book in for service some days into the future and was told that it would take the day to fix the truck. The service person told me that the truck would be ready for pick-up at the end of the day. I asked if there was a courtesy vehicle - but the best they could do was give me a ride to where I wanted to go. No really satisfactory because there was no place in the area that I wanted to go a wait all day. So I arranged for my wife to take the day so we could run some errands. When I arrived to drop off the truck the service agent went through the list of recalls and suggested that I should have a wheel allignment done before the recalls were performed because one of the recalls involved welding parts in place and that it it were out of allignment that it would be welded that way. I find it hard to believe that Dodge would have a recall that welded my truck out of allignment. Seemed only like a money grab to me. I left the truck and some hours later I recieved a call saying that the truck would not be ready because some of the parts required for the recall would have to be brought in from another city. This was frustrating because you knew for days what recalls were going to be necessary. Another call came saying that there was a faulty park assist sensor. I told the agent that I didn't even know the truck had park assist so I didn't want it fixed. I was told that the truck would be ready the following day. Two days after I dropped the truck off I called to confirm that it was ready so I could make a plan to pick it up. The agent I got on the phone told me the truck was not ready - but that she would look into it and phone me back right away. Late in the day after not receiving a call back I called in again. This time I was sternly told that I would receive a call when the truck was done. Never got that call. The next morning I called in again. Apparently the work order had not been closed because the final road test had not been done but it was good to pick up. It was a cold morning so I asked if they could plug it in so I didn't make the journey in and not have it start. I was told they could not do that. I decided to take my chances and try to get the truck because I was leaving the country the next day. I got to the dealership and they had started the truck earlier - so that was good - but never bothered to call me and let me know. So then I went to pay the bill and as I went though it I noticed a one hour charge for diagnosing the driver assist. I am normally a pretty calm guy but this angered me. I didn't raise my voice I just said I don't complain I just take my business elsewhere. The agent gave a discount which I took but that wasn't the point. So I take the truck and 400 kms later the DEF limp mode warning returns. Obviously it wasn't the $1200 pump ( or they didn't actually change it - I don't know because I didn't get the old parts). So today I call in and because my wife has now had hip replacement surgery I ask if they have any loaner vehicles. I am told that I can get on the waiting list and that I could book in for service but not until next week. I would just take the truck somewhere else if I didn't think that you should fix the DEF problem that I paid already to be fixed. So when it all said and done - 3 weeks without a truck I use to make a living - frustrating.

Once we made our decision, we spent time examining & asking questions regarding our new vehicle with both Richard & Cory.