Verified Customer
5 years ago
Great experience.
Great service and follow up by The Sales consultant Mr. Pranjee Bhat.
He kept a strong communication with me from the start of my first enquiry till I bought the vehicle.
Kudos to his effort and Customer service.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT
Thank you for the positive feedback Balaji. We are so happy your experience with Pranjee at our dealership was a great one!
Staff Dealt With
Verified Customer
5 years ago
Amazing
Amazing staff tong is very nice and best Sales person. He explained everything so clearly. No hidden thing. We are very satisfied from his deal
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT
Thank you for the positive feedback Vicky! We are glad that Tong and the team were able to give you a great experience at our dealership!
Staff Dealt With
Verified Customer
5 years ago
Couldn't be happier
Asked for a price online and the next day we had paperwork signed, pleasant experience very fast effiecent and communicated entirely over the good and bad thank you pranjee definetely be back next year to look at a newer one
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT
Thank you for the positive review Tarl! We are very happy to hear Pranjee and the team were able to make your car buying experience quick and efficient! Enjoy your new truck!
Staff Dealt With
Verified Customer
5 years ago
Kind, thoughtful, various cars and reasonable price.
I’d been to several dealerships to look for used cars. Among those, Eastside Dodge was the best with many types of cars and reasonable price. Of course the dealer Laurence was very kind and explain car features and all the steps for me, and the so finance manager did. All the staffs were very friendly and professional.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT
Thank you for the review Sungwa! We are so happy to hear Laurence and the finance manager were able to explain everything to you and give you a positive experience!
Staff Dealt With
5 years ago
Expensive after warranty repairs, lame explanations
I am extremely dissatisfied with this dealership. My liftgate stopped opening (2015 Cherokee Trailhawk) with the remote or interior buttons, no big deal can still open/close manually. However then the liftgate stops locking which is a big deal as car theft/battery drainage from the interior dash becomes an issue. In to Eastside I go where I pay $850 for a new lock latch (unbelieveable this cost). I deline repair of liftgate function at another $700 because I can open and close my liftgate manually.
Fast forward 2.5 months, stops locking again. The technician tells me it failed because lof manually opening and closing of the liftgate. HUH? I'm not slamming this shut. What vehicle cannot handle a manual open and close of its liftgate? They replaced lock latch under warranty but blackmailed me into additional $700 by refusing any further warranty repair unless I fixed the auto liftgate function. $1550 total money spent on my liftgate with $942 just in two little parts?!? Never buying jeep again, and never coming back here for repairs again.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT
Hi Angelo, We are very sorry to hear about your experience with our service team. We will pass your review along to our staff so they can better serve you and others, and avoid any miscommunications in the future.