Verified Customer
2 years ago
Brand new truck with faulty parts and poor followup in fixing the issue
Bought 2022 Ram in November and the next day realized there was issue with overhead console. Had to take the truck in twice before they could figure that it needs replacement part.
First visit they did not even check the issue and second time after they suggested part replacement.
Surprisingly still waiting on it.
The service customer service is very poor, they have my name in the system from the bill of sale and parts purchase and still can get it right on their paperwork. I would give a negative star if possible.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT
Navdeep, when you when in on November 15th we ordered the overhead console for your truck. You were advised it would be around 3 weeks. Unfortunately, we are still waiting for the part from our supplier. When the part arrives at our dealership we will contact you to have the repair completed. We apologize for the wait and we will get your issue fixed up as soon as we receive the part.
Staff Dealt With
Verified Customer
2 years ago
Excellent
I had the amazing opportunity of working with Sumail. He provided great hospitality and customer service all throughout my time at Eastside Dodge. I highly recommend people to get to know him because he’s a great guy and will not disappoint!
Staff Dealt With
Verified Customer
2 years ago
Excellent Car buying experience
My salesman was Andrew M and he made the process of buying a new truck quick, easy, and stress free.
Andrew answered all my questions regarding the vehicle and helped me choose the exact vehicle I was looking for.
Upon delivery of the vehicle Andrew explained all the features and took the time to show me exactly how they worked. Overall it was a great experience buying a new vehicle from Eastside Dodge! Thanks Andrew!
Staff Dealt With
Verified Customer
2 years ago
Customer service
Great service by Sumail. Store manager Scott seemed very rude and unprofessional. He kept using vulgar words in front of my family ( 7 years old and 3 years old kid). Scott didn’t ever bother to turn the lights on when we were in his office. Sumail has been patient and helped us through the process. He even stayed late couple times to help us get the deal done
Staff Dealt With
Verified Customer
2 years ago
It was extremely quick and convenient
I was in and out in less then 2 hours which is always awesome. I would highly recommend them to everyone.
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