6 months ago
Terrible experience - disrespectful and blatant lies
I went in and test drove a vehicle I really liked. I told them I was interested in purchasing and paid a deposit. There was a 4x4 error showing on the vehicle and I wanted that looked at before I completed the purchase. I waited Friday to Tuesday and contacted the salesperson to find out what was happening. He told me that the 4x4 error was just a result of my bf touching something in the vehicle and that he was embarrassed when the mechanic told him that that's what the problem was. He assured me that he test drove it and that the error message was no longer there. Fast forward to my pick up date, Thursday. I go in and decide to give it a quick test drive before signing off on it. I am about 60 seconds out of the parking lot and the 4x4 error comes on again as well as the ABS sensor light and the warning light. The vehicle won't shift out of 2WD. I go back to the dealership and let them know that the issue wasn't fixed like I had been told. The salesperson assures me that it was up on the hoist until 3:00pm on Thursday. Interesting considering he had told me on TUESDAY that it had been inspected and was deemed fine. Also, if he had've taken the time to test drive it like he said, he would've seen the error light on. But instead, he chose to waste my time. He told me that I would be taken care of and that they would find me something. He just needed to talk to a manager. He couldn't get a hold of a manager and had a bunch of excuses. I told him that I wanted a refund of my deposit. He told me that he could not authorize that because the vehicle was considered sold. I hadn't signed any financing paperwork or a completed bill of sale. I demanded that he get me my refund and he gave me the run around. I went and spoke to a manager that I saw in the building who was also completely unhelpful. I got frustrated and left. On the way out I turned around and saw the manager smiling at the finance manager that had just been dealing with us. I never received an apology from management. Very, very unprofessional.
I posted about my experience on my personal page and had others comment about their similar experiences with this dealership.
I also want to make mention that I was buying this vehicle for myself. My boyfriend came in with me and he was always the first to be acknowledged and asked about his day. The salesperson almost always directed the conversations towards my boyfriend. Its unfortunate that I was treated secondary to my boyfriend.
My advice: STAY AWAY
6 months ago
Sales staff were friendly and informative at first...
I found an excellent car that I wanted. Thought the deal was going well.
My biweekly payments were over $50 more than initially quoted. I said “no deal” and requested my deposit back.
Instead, I was trapped in a finance associates office and berated for not knowing the deal before I came. Fair enough, but I was told “your payment may go up a little”. Does $50 biweekly seem like a little?
Anyway, I finally managed to escape with my deposit. They tried every slimy sales tactic to make me feel bad or that I was being unreasonable.
Don’t go here! I ended getting an excellent deal at Toyota Northwest!
7 months ago
5th vehicle from Sherwood Honda
Bought a black 2007 Acura MDX with about 250 000 kms and love it. It my 5th vehicle from this location. 5 stars.
7 months ago
DJ in the finance department is great. He is the reason I bought my vehicle at Sherwood Honda. DJ goes above and beyond, and is always willing to help.
7 months ago
Told breaks redone on our vehicle prior to purchase, noticed squeak, brought back told fine. Within less than 6 months breaks sounding horrible. Brought in to another mechanic. Total breaks needing to be redone. Over $2000 worth of work. Evidence and photos shown to Sherwood Honda and refused to compensate or make it right.