7 years ago
Wrecked my car twice, tried to get me to pay for the repairs their negligence caused
This is a review for the service department. The sales department I cannot speak to, and parts I cannot speak to. The service department has made this company categorically the worst business I have ever dealt with. Their lack of accountability for their actions speaks volumes to their credibility and you should avoid them at all costs.
In September 2015 I went in for routine service and an oil change. When I got my vehicle back, I noticed that the check oil light was on. Thinking it was just a sensor that they forgot to turn off, I continued to drive it. Wouldn’t you know it, someone in their service department forgot to put oil back in! Do you know what happens to engines without oil? Yup, they seize! Considering the most material part of the oil change was missed, one would assume a very linear relationship of who is at fault. Sherwood Honda’s service department was. You know who they tried to blame? My last oil change, because it wasn’t ‘dealer authorized’. They fought tooth and nail to keep from paying for the cost of a new engine. Only after I enlisted the help of my lawyer-dad did they finally agree to pay for a new engine. The total time spent without a vehicle in this instance was approximately a month. At that time, my vehicle was my only way to get to work and school, and the amount of apathy displayed by the team was staggering.
Fast forward to May, 2018 – my car gets broken into and the front passenger window is smashed. Because Sherwood Honda’s service department has scared me so badly about getting serviced at places that weren’t “authorized”, I genuinely feared the repercussions of taking it elsewhere for this much-needed service. I took the vehicle in to Sherwood Honda to get it replaced, which I was assured would be a breeze. I get it back at the end of the day, only to discover that they had broken the actuator in the door, making it so you can’t unlock the door from the inside or outside. This was absolutely not the case prior to their service. As you might imagine, I did a real quick turn back into the office where I told them what I noticed. The service guy apologized profusely and said they’d be happy to get me in for another appointment sometime that week so they could fix what they fully acknowledged happened during the course of my service. I bring it back at 7:30 two days later, after they had indicated it would be a service I could just wait for. Yeah, definitely not the case! The line of communication with the service department went completely dead. Knowing how difficult they are to deal with, I had my dad follow up with them. He was told that because the service would be laborious, it would be at minimum another $450 to get these repairs done. Repairs that they had necessitated happen because of their negligent service. This is very akin to mob tactics. You want protection from us? It’ll cost you! I am honestly astounded at the consistent level of inaction and dishonesty from the service department. My legal recourse is limited to civil courts, however in the event that a passenger is put in danger because of their negligence, let’s hope that they don’t get hurt, because hell hath no fury like a woman whose loved ones are endangered.
In summary, if you purchase your vehicle from Sherwood Honda, beware the service department. Based on the amazing reviews of their sales team, it strikes me that all of the good customer service is limited to the sale. Once they have you as a customer (especially under warranty) they will treat you like subhuman filth.
