Verified Customer
8 years ago
Failed to address issue
Costly repair - misdiagnosed despite assurance of service advisor.
Did not adequately address concern. Will no longer return to this dealer for any further service or repairs on any of our vehicles as this incident and progressive decline in service has been experienced.
Staff Dealt With
Verified Customer
8 years ago
No email reply
I sent an email to someone asking me how I liked my new car (1 year check in). My email asked questions about a possible warranty issue. No response. This is one person's error and I don't want to colour my entire impression of the dealership. Everything else is fine and I'll continue to go there for parts and service. I just have to remember to call service about my warranty question.
Staff Dealt With
Verified Customer
8 years ago
The most poor experience
When i came to buy my car, i was promised to deliver the car by Thursday and it wasn't ready, no one had the decency to call me and let me know. Then i had made $500 deposits to book the car which they refund when my loan is approved, so instead of refunding they charged me another $500 , which made me look like a fool somewhere else . So I talked to a manager and he made my experience worst
Staff Dealt With
Verified Customer
8 years ago
Purchase & Service of 2013 Buick Encore - March 2017
Enjoyed the experience with Mitchell Smith and his Manager - the service department was helpful;l and very responsive. A most pleasant experience with our purchase of my wife's vehicle and she loves it.
Staff Dealt With
Verified Customer
8 years ago
Tire exchange
Staff competent, vehicle ready when promised. Really appreciated that vehicle was washed---a touch of class!!! Here are five more words to reaffirm what I have already stated.
Staff Dealt With
