Riverside Dodge Chrysler Jeep

We purchased a Ram 2015 with odometer reading at 77639 for a little bit more than at another dealership; but I wanted to purchase here due to their one good mechanic; who has done work for me on previous vehicles; and if and when I would need service done on this truck; I expected to have him do it; at my request; at his convince. When we picked it up the detailing was not finished especially in the truck box area. At odometer reading 78215 which is 576 kilometers more; they preformed a Factory Recall to reprogram the Powertrain Control Module and they did a courtesy inspection and with that came a written report saying they did a 4 wheel alignment check which the report said checked correct but recommended a brake fluid flush because of dirty brake fluid. But I have a Reprint of the recommended service copy from their service department that came with the bill of sale saying they put in a Brake Fluid Flush Kit on with the same odometer reading 77639 as the purchase reading. So if the brake fluid was Clean when I purchased it how did it get dirty by driving 576 kilometers on a paved highway? So I felt someone just made an error on the paper work. Then at 81422 kilometers I took it in to have the passenger manifold gasket and one stud lop replaced and requested a certain mechanic to do it and found out when I picked it up that another mechanic had done the work. I was Not impressed! Then too top it off they said the truck needed a Wheel Alignment!! They said one wheel was out 1/4 and another was out by 5/16. HERE IS THE MATH: 81420 Kilometers----a machinic who I NEVER requested says I need a wheel alignment. 77639 Kilometers----at purchase (checked good) 3781 Kilometers ---all paved driven since purchase But here is the real kicker: 81420 Kilometers----need wheel alignment 78215 Kilometres----wheel alignment (checked good) 3205 Kilometres----driven now needs a wheel alignment because they say I must of hit a pot hole, Well I think I would of noticed hitting a pot hole that would require a wheel alignment. I agree Saskatchewan roads are not the best but I really feel they are just trying to make some extra money and if the machinic that I had requested told me that I would take his recommendation into consideration but I was not happy when someone else worked on my truck when I had Specifically requested another one work on it! So if Riverside Service Department does not take a persons requests into consideration I will not likely purchase here again although the sales person that sold us our truck was a very kind caring person. If he wasn't sure about something; he would find the answer and not just give us one off the top of his head. So the Purchase was Positive BUT the Service leaves a lot to be desired!

The truck was priced fairly, my trade value was fair, and Lonnie was very helpful and kept me updated with how the options I asked for were coming.

I had a wonderful experience dealing with riverside! Morgan helped me find a vehicle that was just what I wanted! Thanks for everything!!