Verified Customer
6 years ago
Derek at Nissan in Kanata assisted with a great experience.
I purchased a new Murano early September. This was my first experience with the service department. I had a great experience. Employees were positive, the location was clean. I was worried it would not live up to positive experience I had with service at my previous dealer (Hyundai), but I am pleased to say it did. High tech building and very comfortable. Thanks to Derek and of course my salesman Mathew Raudssus. Loving my Murano!
Reply from: Myers Kanata Nissan
Thanks for your positive review Laura. Much appreciated. Wishing you many more happy kilometres with your Murano!
Staff Dealt With
Verified Customer
6 years ago
Mostly good, but missed the mark badly in pre delivery inspection
I discovered after a few days that the left front signal light was not working, When I purchased the vehicle I was told 48 hours was required to have car ready ( pre delivery inspection ). I decided to have a look over the car myself which was fine except I could not find the Electronic rust protection system . I went to the dealer the next day and they found there was no bulb in the left front signal light and that the Rust Protection System was not installed ( I paid $ 1700.00 plus tax for this system) The Service Manager was very respectful and had the bulb replaced and the Rust Protection System installed. He offered a free oil change which I will accept. I do not think this was intentional but I do think that you do have a problem within your dealership. Most people would never realize they did not get what they paid for !!
Staff Dealt With
Verified Customer
6 years ago
Definitely would recommend Matt to family and friends
Great experience dealing with Matt and very satisfied with the Nissan Altima. Matt went the extra mile to get the model we wanted and ensure we were completely satisfied.
Staff Dealt With
Verified Customer
6 years ago
offended client
experience was good except when the time came to seal the deal with a handshake, the salesperson would only shake my husbands' hand because he is muslem. religion have no place at a car dealership. I was offended................
Reply from: Myers Kanata Nissan
Hi Andre
Thanks you for bringing this to our attention. Please accept my sincere apologies for the actions of one our staff members, this is not the way we want to portray our Dealership. Next time you are in the store, please feel free to introduce yourself to me so that I can thank you personally for your business which I value very much.
Brent Byers
General Manager
Myers Kanata Nissan
Staff Dealt With
Verified Customer
6 years ago
Better than I thought it would be for buying a new car...very happy about the whole expierence...
Simply that you provided a great buying expierence and we are so glad we bought from Myers Nissan. We were worried about purchasing a new car as it has been a few years. Everything was explained to us that was asked and the people working there were so good to us.
Thanks for the pleasure of buying a new car with your dealership.
Staff Dealt With