Finch Chrysler

overall had a 2 thumbs up experience at Finch Jeep , Craig was transparent and applied no pressure during the sales process , I would recommend others to visit Craig at Finch

It took an escalation to get an appointment made for a seasonal tire swap. I created 2 online service requests, chatted online with Jordan to see where my requests went and left a voice mail. I made an appointment for 10:30 on Saturday and I arrived a few minutes early but ended up standing in front of the service advisor for 20 minutes before she acknowledged me. I was told it would be an hour for my service and I had another appointment to get to afterwords. I returned in an hour and was told it would be another 20 minutes. I stated that I had an appointment to get to and asked to pay to save time. I was told I couldn’t pay before the service was complete. After 6 or 7 minutes I was told I could pay even though the service was lot complete. I finally got my vehicle back but was late for another appointment which was not fair for the company who keeps customers on a schedule. I don’t know what happened to the team that used to work in the service department but this experience was not pleasant.

From when I called to when the vehicle was done the service it was above and beyond. Talking to Brittany on the phone was a pleasure and my vehicle came back with the front all cleaned up and a nice wash on the outside. Very happy.

Overall had pleasant experience with Craig in sales,no pressure,honest approach and I would definitely purchase another vehicle from Craig at Finch Chrysler

Excellent service experience. Staff in service drive thru was pleasant and welcoming. Was greated by service manager who was wonderful to talk to . Vehicle was completed on time and as promised. Highly recommend finch chrysler service